TEWKSBURY, Mass.–(BUSINESS WIRE)–Mirror Image®, the main supplier of content material supply, streaming media and edge computing options, as we speak introduced Mike Smith has been appointed as Vice President of Customer Experience for Mirror Image. In this new position, Smith will probably be championing and driving a number of departments that embrace Customer Service and Support, Solutions Engineering, and the Network Operations Center to enhance the techniques, processes, and insurance policies to ship a greater expertise for all prospects. This organizational change marks a key step ahead within the firm’s ongoing dedication to remodeling the shopper expertise.
“Mirror Image has always made the success of its customers one of its top priorities,” mentioned Mike Smith, Vice President of Customer Experience at Mirror Image. “As our company continues to grow, I look forward to utilizing my experience to strengthen the relationships with our customers and to deepen our partnership with each of them by providing the most positive customer experience possible.”
Smith brings a various background of expertise and experience in options engineering and gross sales administration to Mirror Image. Smith beforehand served as Director, Solutions Engineering, Edge Computing & Content Delivery at Mirror Image, lending his digital media experience to the corporate’s buyer base which incorporates Fortune 500 organizations, broadcasters, authorities businesses, and academic establishments. In his new place, Smith will concentrate on creating new packages and processes that may additional optimize buyer satisfaction. Furthermore, Smith will oversee the general technical effort for provisioning, documentation and streamlining your entire implementation course of.
“Mike’s breadth of experience within the sales process is uniquely tailored to help Mirror Image excel,” mentioned Gustav Vik, President and Chief Executive Officer at Mirror Image. “Mike has valuable insight into our customers, and he will work across our entire organization to promote our onboarding processes. We look forward to his leadership and creating higher customer satisfaction for all.”
About Mirror Image
Mirror Image, one of the unique Content Delivery Network suppliers within the trade, has pioneered the Dynamic Delivery Network (DDN). Mirror Image’s DDN contains stay and on-demand video and audio streaming options, content material supply capabilities for object caching and file downloads, clever Edge Computing capabilities, and optimized supply to an intensive vary of desktops, cell units and different units. Mirror Image was based in 1997, and is a U.S.-based firm included in Delaware, headquartered in Tewksbury, MA. For further info, please go to www.mirror-image.com or name +1 866 374 4113. Follow Mirror Image on Twitter @MirrorImageDDN.
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