NICE inContact CXone Named ‘Winner’ in Three 2018 CRM Service Award Categories Further Strengthening Its Leadership as the Number One Enterprise Cloud Customer Service Platform

HOBOKEN, N.J.–()–NICE (Nasdaq: NICE) as we speak introduced that its NICE inContact CXone Platform has been pronounced the clear ‘Winner’ in three classes of the 2018 CRM Service Awards by CRM Magazine. The NICE platform took the high spot in every class after receiving the highest scores in the editors’ survey of main trade analysts and consultants who give their impressions on firm route, buyer satisfaction, and total price. Company monetary knowledge can also be factored into total scores.

The NICE inContact CXone Platform was chosen as the ‘Winner’ and obtained rave critiques in the following classes:

  • Contact Center Analytics: NICE inContact CXone Platform took the successful place by notching up excessive scores for the depth of its performance, readability in firm route as properly as buyer satisfaction. Paul Stockford, President and Chief Analyst at Saddletree Research referred to as NICE “the gold normal in the analytics market section, the place it’s virtually untouchable” in the winner’s abstract.
  • Workforce Optimization: In this class, the NICE inContact CXone Platform took the high spot by demonstrating comprehensiveness of performance, firm route and buyer satisfaction. In the winner’s evaluation, Sheila McGee-Smith, Founder and President of McGee-Smith Analytics, talked about “having NICE workforce components tightly built-in with NICE inContact’s cloud contact middle utility is what many varieties of clients are searching for.”, whereas Dick Bucci, Chief Analyst at Pelorus Associates added that NICE “has a complete product line that is well integrated and stands out for its innovative use of advanced analytics technology.”
  • Contact Center Infrastructure: The CXone platform’s capacity to ship “an entire resolution for omnichannel routing, workforce optimization, analytics, automation, and synthetic intelligence, all on an open-cloud basis” resulted in NICE winning this award” as talked about in the winner’s evaluation. Paul Stockford, President and Chief Analyst at Saddletree Research additionally cited “A highly innovative cloud platform, clear market vision, and a demonstrated ability to execute—NICE has it all.”

Miki Migdal, President of the NICE Enterprise Product Group mentioned: “Being selected as the sole 2018 CRM Service Award ‘Winner’ in three categories, the most this year by any company, solidifies our leadership in the customer service domain. We’re also pleased to have analysts highlight some of the characteristics that make our offering outstanding. We believe the wins reflect the innovative capabilities of our NICE inContact CXone Platform and the immense value it delivers to our customers. The cloud, together with analytics and automation, are major areas of innovative focus for NICE as is the delivery of omnichannel solutions, all of which we believe help drive flawless customer experience.”

The 15th annual CRM Service Awards names one winner, denoting the firm receiving the highest total rating; 4 CRM Service Leaders; and a “One to Watch.” Recipients of the CRM Service Leader Awards are decided by way of an in depth course of and proprietary ranking method.

About NICE
NICE (Nasdaq: NICE) is the world’s main supplier of each cloud and on-premises enterprise software program options that empower organizations to make smarter choices primarily based on superior analytics of structured and unstructured knowledge. NICE helps organizations of all sizes ship higher customer support, guarantee compliance, fight fraud and safeguard residents. Over 25,000 organizations in greater than 150 nations, together with over 85 of the Fortune 100 firms, are utilizing NICE options.

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