ORLANDO, Fla.–(BUSINESS WIRE)–Enterprise Connect — 8×8, Inc. (NYSE:EGHT), a number one supplier of international cloud communications and buyer engagement options, at this time introduced the launch of X Series, a brand new platform that mixes sturdy name, collaboration, conferencing and phone middle options to assist companies win within the new battlefield the place buyer expertise is every part.
Although 72 percent of companies say bettering buyer expertise is their prime precedence, only a few have constructed their communications infrastructure to allow the interactions that drive world-class buyer expertise. Many enterprises at this time have siloed level options and separate platforms for voice, contact middle, collaboration, and conferencing. This historic method to communication entails expensive infrastructure and ends in sluggish time to decision, fragmented interplay knowledge, and disjointed analytics.
8×8 adjustments this paradigm at this time by introducing X Series. X Series transforms the client expertise by offering enterprises the flexibility to intelligently and rapidly collaborate within the cloud throughout any channel, and simply entry their most important knowledge, evaluation and consultants. With prospects and workers interacting via one system of engagement, enterprises may also now optimize invaluable moments of engagement with one set of knowledge in a single system of intelligence. ‘I don’t know’ is eradicated from the decision course of as X Series brings the historical past, present context, and inside consultants all collectively through the preliminary buyer interplay. The finish outcomes are a sooner time to decision, a decrease value and a greater total expertise for purchasers and workers.
“Delivering an exceptional customer experience is the difference between thriving and failing for a business like ours,” mentioned Ravi Kurumety, CIO, Lenox Corporation. “8×8’s X Series is the foundation Lenox needs, leveraging real-time customer data, an integrated set of communications tools, and providing access to the right subject matter experts to transform our employee and customer experiences.”
The new X Series platform supplies enterprises with one set of knowledge, one workflow engine, and one analytics engine inside an built-in resolution for voice, assembly, workforce collaboration and phone middle. Because of its possession of all of the core underlying applied sciences, 8×8 is uniquely geared up to design and construct every ingredient of its resolution in a manner that optimizes the performance, safety and intelligence of the general system. With one system of engagement constructed to ship a superior buyer expertise, corporations can now take benefit of:
- Context-Rich Engagements: 8×8 X Series arms contact middle brokers and workers with full context earlier than they begin a dialog. X Series has native CRM built-in and likewise integrates with third-party options like Google G-Suite, Salesforce, Zendesk and InternetSuite to present wealthy contextual insights akin to earlier engagements and preferences.
- Collaborative Contact Center: X Series permits companies to harness the collective insights of the group via real-time collaboration with friends and on the spot entry to material consultants. Companies can considerably improve efficiency by empowering their workers to transfer from chat to voice to video to internet conferencing with one click on.
- Advanced Customer Journey Analytics: Instead of piecing collectively knowledge from a number of techniques, X Series supplies the enterprise with a view of the client journey from the second they attain the contact middle via to difficulty decision. In addition, X Series gives superior analytics primarily based on a single data-set for all worker and buyer interactions that allow the enterprise to repeatedly enhance the client expertise.
“Customer-obsessed companies are looking for a communications infrastructure that helps them transform their employee and customer experience,” mentioned Vik Verma, chief govt officer at 8×8. “X Series is designed to radically change how companies deliver unparalleled customer experience by providing intelligent interactions between their employees and customers.”
8×8’s X Series can be out there within the US, UK and France this summer time. Stop by the 8×8 sales space (506) at Enterprise Connect or go to https://www.8×8.com/x-series to expertise the X Series.
“8×8’s X Series enables thousands of our loan officers, who work on the move, to quickly connect with the right subject matter experts to finalize the best loan rates for their clients,” mentioned Cam Lawler, Director, Enterprise Applications at Movement Mortgage. “The platform helps boost our employee-customer interactions in real time with integrated voice, email and web chat, which is integral to giving customers the quick responses they demand.”
About 8×8, Inc.
8×8, Inc. (NYSE:EGHT) is a number one supplier of international cloud communications and buyer engagement options with over 1,000,000 enterprise customers worldwide. 8×8 helps enterprises interact on the velocity of worker and buyer expectations by placing the collective intelligence of the group within the arms of each worker. For further data, go to www.8×8.com, or observe 8×8 on LinkedIn, Twitter, and Facebook.
8×8® is a trademark of 8×8, Inc.